Stake Privacy Policy

Website and app Stake is committed to protecting the privacy of its users in India and handling all personal data with the highest standard of care. The platform collects personal information to deliver, maintain, and improve its online gaming services, and does so in full compliance with applicable data protection obligations. Below is an overview of the key aspects of how personal data is managed on the platform:

• Full name, date of birth, and government-issued identification are collected during account registration for identity verification purposes.
• Contact details, including email address and phone number, are gathered to facilitate account communication and support.
• Financial information, such as payment method details and transaction records, is processed to enable deposits and withdrawals.
• Technical data, including IP address, device type, and browser information, is collected automatically when users access the platform.
• Behavioural data relating to platform usage and gaming activity is recorded for analytics and service improvement purposes.
• Data is stored on secure servers with access restricted to authorised personnel only.
• Encryption protocols and firewalls are applied to protect personal information from unauthorised access or disclosure.
• Internal data access policies limit the use of personal information to staff with a legitimate operational need.
• Regular security audits are conducted to identify and address potential vulnerabilities in data handling systems.
• Data retention periods are determined based on legal requirements and the purpose for which the information was originally collected.

Users in India have the right to request access to their personal data held by the platform, to seek correction of any inaccuracies, and to request deletion of their information where it is no longer required for a lawful purpose. These rights may be exercised by contacting the platform’s support team through the designated channels.

Stake operates in accordance with India’s applicable privacy and data protection framework, including the Information Technology Act, 2000, and the Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011. The platform ensures that its data handling practices are reviewed and updated in line with any changes to the regulatory landscape affecting users in India.

Personal data collected from users in India is used solely for defined, lawful purposes that support the delivery and maintenance of the platform’s online services. The information gathered enables Stake to manage user accounts, process financial transactions, and fulfil its legal and regulatory obligations. Data is also analysed to improve platform performance, personalise the user experience, and ensure compliance with anti-money laundering and responsible gambling requirements. No personal information is sold to third parties, and all processing activities are carried out on a lawful basis, including user consent and contractual necessity.

• Account creation and ongoing account management, including identity verification and authentication.
• Processing of deposits, withdrawals, and other financial transactions through designated payment channels.
• Delivery of customer support services in response to user queries or disputes.
• Sending transactional communications such as account notifications, security alerts, and policy updates.
• Distribution of promotional and marketing communications, where the user has provided explicit consent.
• Conducting analytics to understand usage patterns and improve the platform’s features and content.
• Monitoring activity on the platform for the detection and prevention of fraud, money laundering, and other prohibited conduct.
• Complying with obligations imposed by regulatory authorities, including reporting requirements and audit procedures.
• Administering responsible gambling tools and interventions where user behaviour indicates potential risk.
• Enforcing the platform’s Terms and Conditions and resolving any disputes that may arise.

All data processing activities on the platform are grounded in transparency and supported by a clearly identified lawful basis. Users may withdraw consent for non-essential processing, such as marketing communications, at any time through their account settings or by contacting support directly.

Users registered on the Stake platform in India may view and update their personal information directly through their account settings at any time. Should a user identify inaccuracies in the data held on their profile, corrections can be submitted either through the account interface or by contacting the platform’s customer support team with the relevant details. Requests for the deletion of personal information are handled in accordance with applicable legal retention requirements, and some data may be retained for a period beyond such a request where mandated by law or regulatory obligation.

By using the platform’s services, users acknowledge and consent to the verification of their identity and financial standing as part of the platform’s security and compliance procedures. Payment information provided during transactions is processed by authorised electronic payment service providers who are contractually bound to handle such data securely and confidentially. Stake maintains a firm commitment to protecting the privacy and integrity of all personal data entrusted to it by users, and applies appropriate technical and organisational safeguards to uphold that commitment at all times.

The Stake platform is intended exclusively for users who are 18 years of age or older, and access by minors is strictly prohibited under the platform’s Terms and Conditions. The platform does not have the technical means to independently verify the age of every visitor without the submission of valid identification documents. Any personal data that is found to belong to a minor will be deleted promptly upon verification of this fact.

• The platform is restricted to adults aged 18 and above in India.
• Age verification is conducted through the submission of government-issued identification documents during the Know Your Customer process.
• Parents or legal guardians who believe a minor has registered or submitted personal information may contact the support team to request immediate review.
• Upon confirmed identification of a minor’s account, all associated personal data will be permanently deleted from the platform’s systems.
• The platform co-operates with parental requests in good faith and treats such matters with strict confidentiality.
• Users are required to confirm their eligibility at registration, and providing false information constitutes a breach of the platform’s Terms and Conditions.

Personal data collected from users in India may be transferred to and processed in countries where Stake’s operational partners, service providers, and affiliated entities are based. These transfers are necessary to support the delivery of the platform’s online services, including payment processing, identity verification, and customer support functions. By registering an account and using the platform’s services, users in India expressly consent to the transfer of their personal data to jurisdictions outside India for these purposes. All third parties and partners involved in cross-border data transfers are contractually required to maintain confidentiality and apply security standards consistent with those of the platform.

• Personal data may be transferred to servers or service providers located outside India where such transfers are operationally necessary.
• All international data transfers are subject to appropriate contractual safeguards to ensure the continued protection of personal information.
• Partners and processors located abroad are required to adhere to data confidentiality obligations equivalent to those applied domestically.
• Transfers for payment processing purposes are conducted through certified and regulated electronic payment service providers.
• Users retain the right to enquire about the nature and destination of any cross-border data transfers affecting their personal information.
• Continued use of the platform following notification of this policy constitutes ongoing consent to such international data processing activities.

A disclaimer, where applicable, may modify or limit the scope, interpretation, or legal effect of the rules and provisions set out in this Privacy Policy. The terms of any applicable disclaimer take effect at the point when a user accepts this policy, whether through electronic signature, active acceptance during registration, or continued use of the platform constituting deemed accession.

• The platform reserves the right to include disclaimers that clarify the boundaries of its obligations in relation to specific data processing activities.
• Disclaimers may address limitations of liability arising from third-party data handling, technical failures, or circumstances beyond the platform’s reasonable control.
• Acceptance of this policy by the user is treated as acknowledgement and agreement to any disclaimers incorporated herein or referenced by the platform.
• Disclaimers do not override the user’s statutory rights under applicable Indian law, including rights available under the Information Technology Act, 2000.
• Where a disclaimer conflicts with a mandatory legal provision, the legal provision shall prevail to the extent of the inconsistency.
• Users who do not agree with the terms of any disclaimer are advised to discontinue use of the platform and contact support to discuss their concerns.

Cookies are small text files that are placed on a user’s device when they visit a website, enabling the site to recognise the device and retain certain information across sessions. Stake uses cookies to collect statistical data about platform usage, analyse user behaviour and navigation patterns, personalise the experience presented to individual users, and support ongoing improvements to the platform’s performance and functionality. The information gathered through cookies helps the platform understand how its services are being accessed and where enhancements can be made to better serve users in India. Cookies placed by the platform are retained for a period of up to one year, after which they are automatically cleared unless renewed through continued use of the platform. Users may manage or disable cookies through their browser settings; however, doing so may affect the availability or performance of certain features on the platform.

By accessing and using the services offered on the Stake platform in India, users are deemed to have read, understood, and fully accepted the terms of this Privacy Policy in its current version. The most recent version of this document supersedes and replaces all prior versions, and it is the user’s responsibility to review the policy periodically to remain informed of any updates. Continued use of the platform following the publication of a revised policy constitutes acceptance of the amended terms without the requirement of a separate confirmation.

Personal data held by Stake may be disclosed to third parties in specific circumstances, including compliance with legal obligations, resolution of disputes, and fulfilment of contractual arrangements with service providers. Where a list of such third parties is published on the platform, users are advised to review it; where no such list is available, users will be informed of the relevant purpose and scope of any disclosure prior to or at the time it occurs. By providing personal information on the platform and continuing to use its services, users in India consent to the sharing of their data with third parties in the circumstances described in this policy.

• Regulatory authorities and law enforcement agencies may receive personal data where required by applicable Indian law or court order.
• Payment service providers and financial institutions receive transaction-related data to process deposits, withdrawals, and refunds.
• Identity verification and Know Your Customer service providers receive identification documents and related data to fulfil onboarding compliance obligations.
• Fraud prevention and anti-money laundering service providers may access account and transaction data for risk assessment purposes.
• Customer support technology providers may process communication records in order to deliver support services on behalf of the platform.
• Responsible gambling tool providers may receive usage data to facilitate the administration of self-exclusion or limit-setting programmes.
• Legal and professional advisers may access relevant personal data where required in connection with disputes, regulatory proceedings, or corporate transactions.
• All third parties that receive personal data are bound by confidentiality obligations and are prohibited from using such data for purposes beyond those for which it was disclosed.

The Stake platform may, from time to time, contain links to third-party websites that are not owned or operated by Stake. Each of these external websites maintains its own privacy policy and data handling practices, which are entirely independent of those set out in this document. Stake bears no responsibility for the collection, use, or protection of personal data by any third-party website accessed through a link on the platform. Users are advised to exercise caution and review the privacy policy of any external website before providing personal information to it.

• Links to third-party websites are provided for informational or operational convenience and do not constitute an endorsement of those websites or their privacy practices.
• The platform does not control the content, data collection methods, or security measures of any external website.
• Personal data submitted to a third-party website is subject solely to that website’s own privacy policy and applicable law.
• Users should independently verify the legitimacy and trustworthiness of any third-party website before interacting with it.
• Stake is not liable for any loss or harm arising from a user’s access to or reliance on content found on external websites.
• If a link on the platform is found to direct users to a website with inadequate privacy protections, users are encouraged to report this to the support team.
• The presence of a third-party link on the platform does not imply that the operator has reviewed or approved the linked site’s data protection practices.
• Users who choose to access external websites do so at their own risk and should remain vigilant regarding the personal information they choose to disclose.